Shipping & Returns Policy
Most products ship with 1-3 days after the order has been placed.
In the event an order gets lost or damaged in transit, the shipping carrier must conduct an investigation. Please contact us to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, the shipping carrier will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Jungle Outlet and a replacement item(s) will be shipped out. If that item(s) is/are no longer available, and a similar item is not wanted, we will gladly refund your original payment. If you do not want to wait for the duration of the tracer & claim process we suggest creating a new order online, and notify us immediately so that we can be sure to refund you once the claim process if complete.
Jungle Outlet accepts returns on most items within 30 days of item delivery. If you receive a defective item or if an item arrives DOA you must contact Jungle Outlet within 14 days after receiving the item. We will replace the item for you, if the item is no longer in stock you will receive a full refund. ALL returns are subject to a Return Merchandise Authorization from Jungle Outlet. A return merchandise authorization number can be requested by emailing firstname.lastname@example.org or clicking here. ALL items must be returned in the original box with all packing materials and accessories. Any item which is shipped with a seal from the manufacturer may not be returned if the manufacturer seal is broken. ANY returns that are received not in original box, missing packing materials and/or accessories may be refused or subject to a restocking fee. ANY SIGNS OF WEAR, TAMPERED ITEM, REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN. A package that is refused by the customer, or undeliverable, shipping fees will be deducted. Original shipping costs will be deducted from all non-defective returns, additionally the customer is responsible for return shipping.